At ATELIERLUER we strives to provide our customers with an excellent shopping experience and we want them to be satisfied with their purchase. If for some reason you are not satisfied with our product, you may request to return the merchandise for a refund within 30 days of the invoice date.

A request for return may be submitted online via the Return Merchandise Authorization (RMA) link

All returns must be pre-approved by atelierluer.com and accompanied by a copy of the RMA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. Any damages from return shipping cannot be credited and the customer must file a damage claim with their carrier. atelierluer.com reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.