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We offer free shipping to continental USA and Japan.

READY TO SHIP ITEMS DO NOT FALL INTO THIS CATEGORY.

At Atelierluer we’re committed to making sure every customer is completely satisfied with their purchase. We stand behind the quality of our products and want you to shop with confidence.

• All returns must be pre-approved.

• We only accept returns of items that present a malfunction or quality issue.

• Products must be returned in original packaging and as-new condition.

• Return shipping is the customer’s responsibility. We recommend using a trackable service and insured carrier, as damages incurred during return transit cannot be credited.

• Restocking fees may apply to certain returns, including unauthorized or non-standard requests.

• Shipping charges from the original order are non-refundable.

• Special Order items, including custom fixtures, are not eligible for return.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.